Cancellation Policy
- Customer Cancellation: Please contact Rokon and quote your order number, if you decide to cancel your order. However, please note that you can only cancel an order that has not yet accepted your order.
- No delivery will be made after cancellation.
- Platform Cancellation/Delivery Hazard: Rokon reserves the sole right to cancel any order in the following circumstances:
- The Rokon is unable to provide your order or if [Your Online Shop] is unable to process the order for you due to any other reason. (Before/After Rokon Acceptance)
- if any one of your items is not available or cannot be prepared by the Rokon at any given time. In this case, Rokon will call you to determine whether you want to proceed with the partial order.
- if your designated delivery address falls outside the delivery radius of Rokon.
- if your designated delivery address and the address selected GPS location in the App does not match.
- Delivery personnel fail to contact you even after all reasonable attempts are made through mobile and/or at your doorstep.
- we detect any fraudulent and/or illegal use of the Rokon platform from your side.
